Storm-related calls swamp Nassau's 911 system
The 911 system handles an average of 2,200 calls daily. Saturday that soared to about 10,000.
March 14, 2010
By WILL VAN SANT
A review of Nassau's 911 system is needed, County Executive Edward Mangano said Sunday after callers overwhelmed it during Saturday's storm, causing answering delays and the routing of some calls to Albany.
Mangano said the 911 system handles an average of 2,200 calls daily. Saturday that soared to about 10,000, he said, many of them generated by the ferocious nor'easter. In a typical week, 14,000 to 17,000 calls are handled.
Mangano said he knew of no cases Saturday in which 911 callers in jeopardy were unable to get somebody on the line, but there were waits and the system was swamped, despite the best efforts of call takers.
Posted Monday, March 15, 2010
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